Atlantis company is calling talented candidates from all around the world. Atlantis has posted this job for airport services. They are seeking a person who can fulfill their expectations to serve their guests from the airport.
Job Details
- Employer Name: Atlantis
- Location: Dubai, United Arab Emirates
- Vacancies: Not specified
- Posted Date: August 16, 2023
- Closing Date: September 01, 2023
Job Roles of Airport Services Agent
Here are the key job roles of an Airport Services Agent presented in bullet points:
- Customer Assistance:
- Assist passengers with check-in, baggage drop, and ticketing.
- Provide information about flight schedules, gate changes, and airport facilities.
- Address customer inquiries and resolve issues promptly.
- Baggage Handling:
- Ensure accurate tagging, loading, and unloading of baggage onto/from aircraft.
- Coordinate with ground handling teams to manage baggage efficiently.
- Handle any mishandled or lost baggage cases.
- Gate Operations:
- Coordinate boarding procedures, ensuring timely and organized passenger embarkation.
- Verify passenger documents and boarding passes.
- Assist with pre-boarding procedures, such as special assistance passengers and families.
- Aircraft Services:
- Coordinate ground services like fueling, catering, and cleaning for departing aircraft.
- Monitor aircraft turnaround times to ensure on-time departures.
- Handle communication between the flight crew, ground crew, and airport authorities.
- Security and Safety:
- Implement security protocols to screen passengers and their belongings.
- Report any suspicious activities or security breaches to relevant authorities.
- Ensure compliance with safety regulations and emergency procedures.
- Liaison with Airlines:
- Collaborate with airline representatives to ensure smooth operations.
- Relay important information between the airport and airlines.
- Assist in resolving issues related to flight delays, cancellations, or rebooking.
- Lost and Found:
- Manage lost and found items, coordinating with passengers to return belongings.
- Document and log lost items, ensuring proper procedures are followed.
- Communication:
- Maintain effective communication with airport personnel and various departments.
- Relay important information to passengers, such as gate changes or weather updates.
- Handle public address announcements as required.
- Documentation and Reporting:
- Maintain accurate records of passenger interactions, incidents, and service requests.
- Generate reports related to passenger statistics, operational efficiency, and incidents.
- Special Services:
- Provide assistance to passengers with reduced mobility or special needs.
- Facilitate services for unaccompanied minors and elderly travelers.
- Problem Solving:
- Address and resolve customer complaints and concerns in a professional manner.
- Handle challenging situations with patience and diplomacy.
- Cash Handling:
- Collect fees for excess baggage, upgrades, or other services as required.
- Ensure accurate accounting and proper handling of cash transactions.
- Training and Compliance:
- Stay updated on airport policies, procedures, and industry regulations.
- Attend training sessions to enhance skills and knowledge.
- Emergency Response:
- Follow emergency protocols during incidents such as medical emergencies or security threats.
- Assist passengers in evacuating the terminal or aircraft if necessary.
Job Roles
The preferred candidate should possess a minimum of two years’ experience in a comparable role or within a customer service capacity. A robust commitment to professional integrity and an enthusiasm for ongoing growth and advancement within our resort are essential attributes. Proficiency in an additional language such as Arabic, Chinese, Italian, Spanish, French, or German can be a valuable asset.
How to Apply?
By Phone Number: +962.6.22.208.60
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